SHIPPING POLICY

Region	Shipping Method	Rate	Estimated Delivery
Lithuania	Postal Service	Free	3–7 business days
	Courier	€5	1–3 business days
EU	Standard Postal Service	€15	5–30 business days
	Premium Courier	from €25–€45	2–5 business days
Worldwide	Standard Postal Service	€25	5–30 business days
	Premium Courier*	from €35–€75	2–5 business days

 

IMPORTANT NOTES

– All packages are shipped with tracking. You will receive tracking details via email once your order is dispatched.
– Please make sure that your phone number, billing, and shipping address are accurate. We cannot redirect packages once they are shipped.
– For delivery destinations outside the European Union, customers are responsible for any customs duties, taxes, or import fees.
– Each piece is made to order, created especially for you. As a result, all sales are final and we do not accept returns or offer refunds unless an item arrives faulty. Handcrafted wooden accessories and sculptural wooden elements are individually made and are therefore non-returnable and non-refundable unless faulty.
– Each piece is made to order and may require between 1 to 4 weeks of production time, depending on the complexity of the design. Estimated production times are listed on each product page.

 

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RETURN CONDITIONS

– Due to the made-to-order nature of our collections, we do not accept returns or offer refunds for change of mind, sizing preferences, or any reason other than a manufacturing defect or transit damage. If you believe your item is faulty or was damaged during shipping, please contact us at info@mockeviciute.com within 14 days of receiving your order, including photographs and a description of the issue.
– If your claim is approved, we will arrange an appropriate solution, which may include a repair, replacement, or refund at our discretion.
– Return and exchange shipping costs are the responsibility of the customer.
– We are not liable for return shipments lost or damaged in transit. Please use tracked shipping.

Customs Charges on International Returns:
If you are returning an item from outside the European Union, any customs or import charges incurred upon re-entry to Lithuania will be deducted from your refund or store credit, as these fees are billed to us.

Non-returnable items:
– Custom or made-to-measure pieces
– Items purchased on sale or with a promotional discount
– Worn, used, or damaged items
– Earrings and other jewellery for hygiene reasons. Handcrafted wooden accessories and sculptural wooden pieces, including bracelets, rings and bags
– Hand-dyed scarves, due to the unique handcrafted nature of each piece